F.A.Q

What is an escape room?

An escape room is a fun exciting indoor game.  Players get locked in a themed room for about an hour.  They search for clues and solve puzzles, work together and try to escape before their time is up!

Will people jump out at me?

No

Is your escape room like a haunted house?

ELK GROVE, CA: No, our Torture Chamber themed room does have a haunted house feel to the set design of the room.  However, there are no actors jumping out at you.  The elements in the room are meant to intrigue rather than scare you. Our Conspiracy Theory Room is a 70’s inspired room and not scary at all.                                        MAMMOTH LAKES, CA: No, both of our rooms, Detective Gumshoes and Pet Snatched,  at this location are kid friendly.  While the games are mostly played by adults, we are very kid friendly and can accommodate children as young as 8 years old (with adult supervision of course).

Will it only be me and my friends/family in the escape room?

YES! We only offer private games.  All games booked will just be you, your friends, and your family.

How many people can play the game?

ELK GROVE, CA: The Torture Chamber game requires at least 2 people to play the game and can be booked for up to 12 players maximum. The Conspiracy Theory game requires 4 people to play the game and can be booked for up to 12 players maximum.    MAMMOTH LAKES, CA: Detective Gumshoes and Pet Snatched allow anywhere from 1-8 players to play at one time.

Can I have a birthday party there?

We welcome players celebrating a birthday! Happy Birthday! While we’re NOT set up to serve cake and ice cream, we are a birthday stop favorite.  If you have questions about planning a birthday party, please contact us for more details.

How old do you have to be to play?

It is up to the parent or legal guardian to decide if their child is mature enough to handle the room, and the subject matter of the games.  We have had players of all ages play our games.  See our recommendations below.

ELK GROVE, CA: We recommend 13 and up.  The Torture Chamber is an escape from a serial killer, gory themed room. We don’t want to scare the kiddos! Our Conspiracy Theory room is a 70’s style room that has the added element of a game within a game that might be too complex for young children. We want to make sure our players can contribute in solving the puzzles.  Therefore we recommend 13 and up.

MAMMOTH LAKES, CA: We recommend 8 and up.  Both of our games, Detective Gumshoes and Pet Snatched are kid friendly.  However, many puzzles would be too complex for children that age, so there should be at least one adult player when players are aged 12 and under.  Players 13 and up could play alone.

Do you have any more rooms?

Unfortunately we only have two rooms in each location. Elk Grove, CA is working on two additional rooms but we don’t have an expected release date for those yet.

Can I cancel the booking I made?

We do not allow cancellations or refunds of any kind.  We do however, allow you to change the time and/or date of your booking up to three days ahead of time.  When the purchaser of a game agrees to our terms and conditions, they agree that there are no cancellations.  This insures that we properly staff our games and that you don’t take up spots that could be sold to another group of people. We often sell out days ahead of time and every week we turn away about 20-30 players because of this.  We appreciate your cooperation and understanding regarding our strictly enforced cancellation policy.

Do you have additional game times outside of your open hours?

YES WE DO! Give us a call and we can schedule a special off hours game for $250-$300 per game (depending on the number of players). Our cancellation policy is STRICTLY enforced with special off hour bookings.

You are open today, why won't your website let me book a game today?

Because we schedule staff according to the games that have been booked, we require self-bookings to be made 8 hours in advance so we don’t accidentally leave anyone hanging.  Great news is, if you call us during our normal business hours, if we have availability, we usually try to fit you in the best we can.

I want to book a game during your regular business hours, 8 hours in advance, but I don't feel like booking it online, can I call you and just have you do it for me?

Maybe? We try to answer every call we get during non-business hours asap.  This means sometimes we’re in the car (Bluetooth! no worries), at the store, getting pedicures, working our day job etc.  We want to answer any additional questions asap so we try to answer calls immediately.  However, we’re not always at a computer when you call and you may have to wait for us to book it for you, this means someone else could take your time slot.  The absolute fastest way to book a game that will be scheduled during our normal business hours with 8 hour advance notice is to go online and book it yourself.

Do you take walk-in appointments during your normal business hours?

We don’t recommend attempting a walk in appointment, but it’s theoretically possible.  Often, we have back to back booked games with no availability.  Every now and then we have large gaps between booked games, and in those cases we’ll close up shop and give the employees a break for a few hours.  If you walk in, at the perfect time, and we happen to have an open time slot, we will of course let you play the game! It’s just hard to find that magical time slot without booking ahead of time.

Which Room is Harder/Better?

ELK GROVE, CA: Torture Chamber is easier than Conspiracy Theory.  The Torture Chamber is a classic style escape room game with a slight twist of forced verbal communication.  Everyone is on the same team and has to work together to survive and escape the room before time runs out. Whereas Conspiracy Theory is slightly harder because you have to figure out  who you are and who you can and can’t trust.  The Conspiracy Theory is a game within a game.  This is the only trust based game around.  This added element throws many players for a loop making it slightly  more difficult than Conspiracy Theory.                                                                                                    MAMMOTH LAKES, CA: Check back soon.  We’re trying to make both our rooms at this location about medium difficulty. Once we’re up and going for a few months we’ll know which game is easier/harder.

I hate gps because I'm a hipster, or my gps broke, I need directions to your location. Can you tell me how to get...how to get to ...Exit Strategy Games?

ELK GROVE, CA: 9833 Kent Street, Elk Grove, CA 95624

From Sacramento head South on Highway 99

Exit Grant Line Road

Left on Grant Line Road

Left on Waterman Road (2nd light, up over train tracks)

Left on Kent Street (5th left…about)

Arrive at the corner of Kent and Dino to behold the one and only most beautiful Exit Strategy Games (okay, it’s an ugly warehouse with brick and orange and blue paint)

From Galt/Lodi (anywhere south of Elk Grove) head North on Highway 99

Exit Grant Line Road

Right on Grant Line Road

Left on Waterman Road (2nd light, up over train tracks)

Left on Kent Street (5th left…about)

Arrive at the corner of Kent and Dino to behold the one and only most beautiful Exit Strategy Games (okay, it’s an ugly warehouse with brick and orange and blue paint)

MAMMOTH LAKES, CA: 452 Old Mammoth Road #309, Mammoth Lakes, CA 93546

From 395 head West toward Mammoth Lakes on the 203.

Turn left on Meridian Blvd.

Turn left on Old Mammoth Road.

We’ll be in the large white three story building on the right.  Formally named the Sierra Center Mall, the large sign has Mono County Administration Offices on it.

Go in the main large entrance with multiple doors.  Take the elevator to the third floor.  Go left and down the hallway. IF the large door with the push bar is closed, it states “Mono County: Assessor’s Office Child Support Services”  IT LIES! Push past that door (if it’s open just walk on through it).  We’ll be the second door on the left.  You’ll see our black and yellow signs.

 

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