pRIVACY pOLICY

Privacy Policy

Exit Strategy Games Last Updated: August 10, 2026

1. Introduction

Exit Strategy Games (“Company,” “we,” “us,” or “our”) operates the website located at [www.exitstrategygames.com] (the “Site”) and provides escape room and live game experiences (the “Services”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or use our Services.

By using the Site or booking our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Site.

2. Information We Collect

2.1 Information You Provide Directly

  • Contact information: name, email address, phone number
  • Booking information: preferred date/time, party size, room selection, special requests (e.g., accessibility needs)
  • Payment information: processed through our third-party payment processor. We do not store full credit card numbers on our servers.
  • Communications: messages you send us via contact forms, email, or chat
  • Marketing preferences: if you opt in to our newsletter or promotions

2.2 Information Collected Automatically

  • Device and usage data: IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages
  • Cookies and tracking technologies: see Section 6 below
  • Location data: general geographic location inferred from IP address (not precise GPS location, unless separately authorized)

2.3 Information From Third Parties

  • Booking platforms or resellers (e.g., Groupon, Viator) if you book through them
  • Payment processors confirming transaction status
  • Social media platforms if you interact with our pages

3. How We Use Your Information

We use collected information to:

  • Process and manage bookings and payments
  • Communicate booking confirmations, reminders, and changes
  • Respond to inquiries and provide customer support
  • Send promotional communications (with your consent, where required)
  • Improve our Site, Services, and customer experience
  • Monitor and analyze usage trends
  • Detect, prevent, and address fraud, security issues, or technical problems
  • Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share information with:

  • Service providers: payment processors, booking/scheduling software, email marketing platforms, IT and hosting providers, analytics providers
  • Business transfers: in connection with a merger, acquisition, or sale of assets
  • Legal compliance: when required by law, subpoena, or to protect our rights, safety, or property
  • With your consent: for any other purpose disclosed at the time of collection

Each service provider is contractually obligated to protect your information and use it only for the purposes we specify.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking and transaction records may be retained longer for tax and accounting purposes.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep the Site functioning properly (essential cookies)
  • Remember your preferences
  • Analyze Site traffic and usage (e.g., Google Analytics)
  • Deliver targeted advertising (if applicable)

You can control cookies through your browser settings. Disabling cookies may limit some Site functionality. Where required by law, we will request your consent before placing non-essential cookies.

7. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Request deletion of your information
  • Opt out of marketing communications at any time (via the “unsubscribe” link in emails)
  • Opt out of the sale or sharing of personal information (California residents, under CCPA/CPRA)
  • Request a copy of your data in a portable format (EU/UK residents, under GDPR)

To exercise these rights, contact us via our website Contact Form.

California Residents

Under the CCPA/CPRA, California residents have the right to know, delete, correct, and opt out of the sale/sharing of personal information, and to non-discrimination for exercising these rights.

European/UK Residents

If you are located in the EEA, UK, or Switzerland, we process your data in accordance with GDPR/UK GDPR. Our legal bases for processing include consent, contract performance, legal obligation, and legitimate interests.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our Site and Services are not directed to children under 13 (or under 16 in applicable jurisdictions). We do not knowingly collect personal information from children without parental consent. If you believe we have collected information from a child, please contact us so we can delete it.

10. Third-Party Links

Our Site may contain links to third-party websites (e.g., booking partners, social media). We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top reflects the most recent revision. Continued use of the Site after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

Exit Strategy Games

9833 Kent Street, Elk Grove, CA 95624

Email: Please use contact form.

Phone: 916-399-EXIT